Troubleshooting Common Issues During the Switch If your balance does not appear on the new phone, double-check that you are logged into the same account that originally purchased the ticket. Log in using the same credentials you used previously to ensure the account loads with your full balance and history.
Troubleshoot Metro Phone Switch
Log in using your metro account email and password. The app will often prompt you to add a payment instrument again if it was not included in the cloud backup.
Steps to Remove the Old Device Open your metro or transit wallet application on your current phone. Confirm the action with your authentication method, such as a password or biometric scan.
Troubleshoot Metro Phone Switch Common Issues
Select the old phone and choose the option to unlink or remove it. Always check the specific rules of your local transit authority before assuming the process is identical across cities.
More About How to switch phones with metro
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