Whether you are upgrading to the latest smartphone or changing due to damage, the goal is to move your digital ticket or contactless payment method without losing your travel balance or subscription time. Always check the specific rules of your local transit authority before assuming the process is identical across cities.
Switch Phones With Metro Balance
If the system does not recognize the device, check for app updates, ensure NFC or QR scanning is enabled, and verify that your subscription is still active on the backend. Verify that your ticket balance appears correctly on the dashboard.
Preparing Your Old Phone for Transfer Before you begin the switch, ensure you have a stable internet connection to sync your latest travel data. Restarting the phone, clearing the app cache, or reinstalling the software often resolves these hiccups without needing to contact support.
How to Transfer Your Metro Balance to a New Phone
Reinstalling and Verifying Access Download the metro app from the official app store for your new phone. Log in using your metro account email and password.
More About How to switch phones with metro
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