" While these are valid greetings in person, they are grammatically incorrect on the phone line because you cannot see the person to wish them good morning or afternoon. In this scenario, you should state your full name and the company you represent immediately after the greeting.
Orenji Shimasu Formal Japanese Phone Transfer How to Handle the Call
Mastering this balance is the first step to sounding fluent. Unlike English, where a simple "hello" suffices for most situations, Japanese requires you to choose between several levels of formality.
Using the wrong verb here can disrupt the flow of professionalism. Conversely, calling a friend allows for a more relaxed tone, though "Moshi Moshi" remains the safest opening regardless of the relationship.
Orenji Shimasu Formal Japanese Phone Transfer and Greeting Protocol
Answering the Call When the phone rings, the immediate response should be "Moshi Moshi. You should usually wait for the caller to identify themselves before proceeding with your conversation, adhering to the Japanese principle of listening before speaking.
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