Preparing Your Old Phone for Transfer Before you begin the switch, ensure you have a stable internet connection to sync your latest travel data. Handling Special Cases and Regional Variations Some metro networks rely on physical smart cards that must be transferred or reloaded, while others use dynamic QR codes that change frequently.
Transferring Your Metro Account to a New Phone
You should check for any pending transactions or holds on your account and make sure the balance is visible and accurate. Log in using the same credentials you used previously to ensure the account loads with your full balance and history.
It is also wise to deauthorize the old device from the wallet or transit app to prevent any conflicts or double-spending alerts. Navigate to the device management or security section.
Transferring Your Metro Account to a New Device
If your region uses encrypted transit cards embedded in the phone, you may need to contact customer support to officially reassign the card to the new device. Select the old phone and choose the option to unlink or remove it.
More About How to switch phones with metro
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