Once the carrier scans the package as "delivered," Victoria Secret's processing team will inspect the item to verify its condition. You will need to access your account dashboard, locate the order in question, and select the items you wish to send back.
Victoria Secret Online Return Exchange Option and How It Works
Shipping Your Return Once your package is sealed and labeled, you have several options for shipping it back to Victoria Secret. Click on the order number that contains the item(s) you want to return.
Securing the item with tissue paper or bubble wrap prevents movement, while covering the barcode label protects the return information from damage or tampering. Items marked as final sale are often not eligible for return or exchange, so it is important to verify the product page details before purchasing.
Victoria Secret Online Return Exchange Option and How It Works
Items must usually be in their original condition, with all tags attached and packaging included, to qualify for a full refund or exchange. Being aware of these conditions beforehand helps prevent any delays or complications in processing your request.
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