Label not scanned at origin No movement since shipment date Verify the package was dropped off or picked up as scheduled. Customer service agents have access to backend systems that can provide more detailed information than the standard public tracking page.
Verify Drop Off: Ensure Your Package Was Scanned at Origin
Understanding why your tracking information has stalled is the first step in resolving the situation and getting your package back on course. This does not always mean the package is lost; it usually indicates a breakdown in the data flow between the shipper, the carrier, and the recipient.
Immediate Steps to Take If you find yourself staring at a screen that says your tracking number is not working , try not to panic. First, double-check the number you have entered for any typos or transposed digits.
Verify Drop Off: Ensure Your Package Was Scanned at Origin
Other times, the carrier's scanning equipment might have failed to read the barcode properly at a crucial checkpoint. If the number is correct, wait for a few hours before checking again, as it is possible the carrier has not yet updated their system with the latest scan data.
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