The policy details what you can do if a piece arrives broken, is the wrong item, or simply does not fit your space, providing a crucial layer of consumer protection. You should contact customer service promptly to file a claim, as this often leads to a faster resolution, such as a replacement part or a full refund without restocking fees.
Room To Go Return Protection Delivery: Understanding Your Coverage
Exceptions for Damaged or Incorrect Items Handling Damaged Deliveries If a piece of furniture arrives damaged, the rooms to go return policy after delivery usually requires you to document the issue immediately. If these materials are discarded, the company may refuse the return or charge additional fees for the cost of repackaging and reshipping the item.
Instead, notify the carrier at the time of delivery if possible and contact Rooms to Go customer service to arrange the correct shipment or a refund for the original order. Because furniture is bulky and requires freight handling, the original boxes and protective materials are designed to survive the return journey.
Understanding Room To Go Return Protection For Your Delivery
You should not attempt to assemble the incorrect item, as this can complicate the return process. Acting quickly ensures you retain your options and avoid being stuck with a non-conforming product.
More About Rooms to go return policy after delivery
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