The processing time varies, but many institutions aim to resolve claims within a few business days if all documentation is in order. Explain that you have a lost or stolen money order and provide the serial number.
Navigating Refunds for Lost or Stolen Money Orders
You will likely need to file a police report for amounts exceeding local thresholds, as this moves from a customer service issue to a potential criminal matter. This document serves as a legal request to access the funds held on your behalf.
When you purchase a money order, you receive a detachable stub that contains the serial number, purchase date, and exact amount. Step 2: Contact the Issuer Immediately Once you have the serial number, your next move is to contact the issuer directly.
Navigating Refunds for Lost or Stolen Money Orders
Step 3: File a Formal Claim Most issuers will require you to fill out a claim form to initiate the process to get money back. At this stage, ask about their specific policy for a "stop payment" on a money order and the associated fee, which is often non-refundable.
More About How to get money back from money order
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