Transformational leadership that recognizes effort. Perceived organizational support and fair treatment.
Observing the Reciprocity Norm in Action: Fostering Organizational Citizenship Behavior
An employee who maintains a positive attitude during organizational change, or who defends the company’s mission during external criticism, is exercising citizenship. Essentially, they function as the lubricant that keeps the machinery of the organization running smoothly.
Defining Organizational Citizenship At its core, citizenship behavior encompasses the positive actions that contribute to the social and psychological environment of a group. This category is often divided into two primary dimensions: helping a colleague with a workload or endorsing the organization to external stakeholders.
Observing the Reciprocity Norm in Action: Fostering Citizenship Behavior
Behavior Type Impact on Team Impact on Organization Helping Faster project completion Higher operational efficiency Sportsmanship Reduced internal conflict Lower recruitment costs Loyalty Stronger team cohesion Enhanced brand reputation. Drivers and Influences Understanding what triggers these voluntary actions requires looking at the interplay of individual traits and environmental factors.
More About Citizenship behaviors
Looking at Citizenship behaviors from another angle can help expand the discussion and give readers a second clear paragraph under the same section.
More perspective on Citizenship behaviors can make the topic easier to follow by connecting earlier points with a few simple takeaways.
