If the audio works on one input but not another, the problem likely lies with the specific port or the device connected to it. Ensure the volume is turned up on both the cable box and the television, as either could be muted independently.
No Sound On Cable TV Volume Check: Verify and Adjust Volume Levels
Use the original remote control that came with your subscription service, as universal remotes sometimes misconfigure the audio settings. This specific issue points to a problem isolated to the audio signal path, rather than a complete service outage.
Unplug the HDMI cable from both the cable box and the television. Power down all devices before checking the cables to avoid electric shocks or port damage.
Check Volume Settings on Your Cable Box and TV
Understanding the flow of audio from the broadcast source to your television is the first step in diagnosing the problem. 1 surround sound, you will lose the audio.
More About No sound on cable tv
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