You can create custom filter lists for different types of posts. This is particularly important for posts that generate high engagement, where the volume of comments can become overwhelming.
Strategic Advantage: Advanced Facebook Filter Comments for Community Management
Keyword Profanity Filter: Utilize built-in lists to catch common offensive language. There is a risk that the filter might catch legitimate comments that contain filtered keywords, such as a competitor's brand name or a discussion about sensitive topics.
Advanced Tactics for Community Health For Pages with large audiences, advanced filtering techniques can drastically improve the quality of interaction. Page administrators can create a list of words or phrases that, when detected in a comment, trigger specific actions.
Facebook Filter Comments Strategic Advantage for Community Health
For example, you might have a stricter filter on promotional announcements and a more relaxed setting on live video sessions to encourage spontaneous conversation. If you notice a high volume of legitimate comments being filtered out, you will need to adjust your keyword list.
More About Facebook filter comments
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