What Happens During the Investigation Period After receiving your dispute, Chase is required to acknowledge it within 30 days and complete its investigation within two billing cycles, though they must resolve the matter within 90 days. Having this documentation organized streamlines the process and supports your claim with factual evidence.
Understanding Chase's Charge Investigation Timeline and Process
This guide walks you through the specific steps to effectively dispute a charge on your Chase account, from gathering evidence to following up with your bank. Gathering Essential Documentation Before You Start Preparation is the cornerstone of a successful dispute, so compile all relevant evidence before contacting Chase.
You have the right to challenge charges that you did not authorize, such as fraudulent transactions resulting from theft. Contacting Chase Customer Service Immediately Once your documentation is ready, the fastest method to dispute a charge is by calling Chase customer service at the number on the back of your card.
Understanding the Chase Credit Card Charge Investigation Timeline
If the dispute is resolved in your favor, the charge will be permanently removed from your account, and your credit remains restored. Submitting Your Formal Written Dispute To comply with regulatory requirements and protect your legal rights, you must send a written dispute to Chase within 60 days of the statement date containing the error.
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